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TERMS & CONDITIONS OF USE

Welcome to the website of VIVESTIA, (hereinafter “VIVESTIA”, “we” or “us”). The following terms and conditions, alongside with any other documents, Annexes, forms expressly incorporate by reference (hereinafter collectively, these “Terms of Use”), govern your access to and use of our website at www.thevivestia.com.  

Please read the Terms of Use carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms of Use. If you do not want to agree to these Terms of Use or the Privacy Policy, you are prohibited from accessing or using the Website.  

VIVESTIA reserves the right to amend and/or update in our sole discretion these Terms of Use whenever see fit, without any prior notice. The aforementioned alterations are in effect immediately after posting, governing the use of the site thereon. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes.  

VIVESTIA reserves the right to amend and/or update and/withdraw this Website and its content at any given time, without any prior notice, waiving any and all liability that may arise from such actions. Furthermore, we may restrict access to some parts or entire of the Website, or to all or some users. 

You are solely responsible for having access to the Website (e.g., use of your browser and computer) and to ensure that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them 

Whilst VIVESTIA has used reasonable care and skill in compiling the content of the site, it makes no warranty (express or implied) as to the accuracy or completeness of any information on the site or published by third parties referred to by a link from the site. 

By accessing this site, you agree that, to the extent permitted by law, VIVESTIA, shall in no event be liable for any damages whatsoever (including special, indirect or consequential damages), whether in an action of contract or tort, arising out of or in connection with (a) the information on the site or published by third parties referred to by a link from the site, and (b) the performance or non-performance of the site itself. 

The provision of services and goods by VIVESTIA is subject to VIVESTIA’s standard conditions of contract for such services and goods, copies of which can be supplied upon request. 

This site is protected by copyright, and all VIVESTIA’s intellectual property (including without limitation trademarks, patents and design rights, photographs and images) and brands included in the material belong to VIVESTIA. You may only store on your personal computer or print copies of the material available on these pages for your own personal and non-commercial use and you must not adapt, modify or re-use the text or graphics from the site without the prior written consent of VIVESTIA. 

You may use the Website only for lawful purposes and in accordance with these Terms of Use.  

You agree not to use the Website including without limitation 

  • In any way that violates any applicable law or regulation  
  • For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise. 
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent. 
  • To impersonate or attempt to impersonate VIVESTIA, and/or our employees, another user or any other person or entity. 
  • To engage in any other activity that may harm in any way VIVESTIA as a legal entity, and/or the Website and/or users of the Website and/or expose them to liability (viruses, trojan horses, worms, attempting to gain unauthorized access to the Website, server and content, attack the Website etc.) 
  • Use any automatic or manual process or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website (robot, spider etc.). 

If you use the Website for any of the aforementioned ways you remain liable for any and all losses and damages before VIVESTIA or any third party suffered such a loss and damage and VIVESTIA waives any liability that may arise. You hereby agree to defend, indemnify and hold harmless VIVESTIA, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to any use of the Website’s content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website. 

VIVESTIA reserves any and all rights to Terminate or suspend your access to all or part of the Website for any reason and to take legal action, including without limitation to any illegal or unauthorized use of the Website. 

 

DISCLAIMER OF WARRANTIES

We cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code, you remaining solely responsible for implement sufficient measures and procedures to satisfy your particular requirements for anti-virus protection.  

VIVESTIA (its licensors, service providers, employees, agents, etc) is not liable for any loss or damage you may suffer for the aforementioned reasons and in general for the use or inability to use this Website, any linked websites, any content, service, or item provided in this Website or any linked websites. Your use of the Website or any linked Websites, content, services, and items obtained through the Website is at your own risk and VIVESTIA does not warrantee the accuracy and availability of the services or items obtained by this Website nor that the site is free of viruses or other harmful components nor that the Website or the services will your and expectations and VIVESTIA waives any and all liabilities arise therein.  

VIVESTIA hereby disclaims any and all warranties expressed or implied. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. 

All matters relating to the Website and these Terms of Use and any dispute or claim arising therefrom or related thereto shall be governed by and construed in accordance with the laws of Greece and the Courts of Athens have sole jurisdiction for any matter arisen thereof.   

Additional terms and conditions may also apply to specific portions, services, or features of the Website. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use. 

All above-mentioned terms are considered substantial.  

This website is operated by VIVESTIA. All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: info@thevivestia.com

PRIVACY POLICY

VIVESTIA is committed to protecting the privacy and security of your personal information.  

This privacy notice describes how we collect and use personal information about you in accordance with the General Data Protection Regulation (GDPR). 

It contains important information on how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and how to contact us and supervisory authorities in the event you have a complaint. 

VIVESTIA collects, uses, and is responsible for certain personal information about you. When we do so we are regulated under the GDPR which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws. 

WHAT INFORMATION DO WE COLLECT  

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). 

On our websites, we collect and use personal information (including personal contact information, information from your device or website usage information) in order to: 

  • Respond to queries or requests submitted by you 
  • Process orders or applications submitted by you
  • Administer or otherwise carry out our obligations in relation to any agreement you have with us 
  • Anticipate and resolve problems with any services supplied to you 
  • Improve your experience on our website 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

We use different methods to collect data from and about you including through: 

Direct interactions: You may give us some information about you by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes the personal data you provide when you: 

  • apply for our products or services; 
  • Fill out the enquire now form 
  • Request a call back from us  
  • Subscribe to our newsletter 
  • Create an account on our website
  • Subscribe to our service or publications
  • Request marketing to be sent to you
  • Enter a competition, promotion or survey; or 
  • give us feedback or contact us. 
  • Add your listing  
  • Enter our website through your personal Facebook or/and google account.  
  • Talk to a live agent through skype 
  • Use our chatbox  

Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookies policy for further details. 

Third parties or publicly available sources: We will receive personal data about you from various third parties such as analytics providers or analytics networks. 

Please note that If you choose to subscribe to our newsletter or to contact VIVESTIA through the “Enquire Now” Form or by sending us an email your email address, your display or stated name, the date and time of receipt of the message and your IP address is automatically stored in our central PC.   

In case you choose to subscribe to our Newsletter the above-mentioned information is send to a third-party provider of such services (MailChimp). You can always unsubscribe from our Newsletter by clicking the relevant option at the end of any such email. The Newsletters contain tracking pixels, which allow us to see if the email was successfully delivered to you. 

 

INFORMATION COLLECTED FROM OTHER SOURCES 

We also collect cookies on our site for performance related tasks. You can read about the cookies we collect here. 

We collect information to analyze the performance of our websites and how different parts of our website are used. We use Google Analytics and Facebook Pixels to do this.  

Google Analytics stores information about how users get to our sites and from which device types, how content is being used whilst on the site, and how long users spend on our site. 

Google Analytics also provides information on the interests and demographics of our visitors. 

The information is collected using a tag placed on our websites and does not relate to any personally identifiable information being collected. 

VIVESTIA does not control these third-party websites and is not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit. 

 

You can read Googles Data Processing Amendment online here:

https://support.google.com/tagmanager/answer/7207086?hl=en 

You can read Googles Data retention policy here:

https://policies.google.com/privacy?hl=en-US#infocollect 

You can read Facebook pixel Privacy Policy here:

https://developers.facebook.com/docs/facebook-pixel/implementation/gdpr/ 

 

HOW CAN I OPT-OUT OF THIS DATA COLLECTION 

If you want to opt-out of the Google Analytics collection you can install a browser add-on. 

If you wish to opt-out of data collection for demographic and interest data you can do this using Google Ad Settings here. 

You can manage your consent via our consent management solution or your browser. 

 

If you are using Chrome Browser you can opt-out by clicking and following the instructions of the following link: https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl=en 

 

If you are using Mozilla Firefox as your Browser you can opt-out by clicking and following the instructions of the following link: https://addons.mozilla.org/el/firefox/addon/google-analytics-opt-out/  

 

HOW WE USE YOUR PERSONAL INFORMATION 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

  • We will share personal information as appropriate in order to respond to your queries or requests. 
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 
  • Where we need to comply with a legal obligation. 

We will not share your personal information with any other third party and we will only provide your personal information which we consider is necessary for the performance of that reason. 

WHETHER WE NEED YOUR CONSENT 

We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.  

We will inform you and ask your consent to use cookies on our website. 

HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT 

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements. 

We will hold personal data for the period we are required to retain this information by applicable law. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.  

VIVESTIA has agreed to retain the information collected in Google Analytics indefinitely in order to allow us to analyze trends in our website usage over time.  This is not personally identifiable information.  

TRANSFER OF YOUR INFORMATION OUT OF THE EEA 

We may transfer your personal information to other businesses that are located outside the European Economic Area (EEA) in order to respond to any queries submitted to us via our website or social channels.  

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:  

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. 
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. 

YOUR RIGHTS 

Under the GDPR you have a number of important rights free of charge. Under certain circumstances, you have the right to: 

  • Request access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address. 
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. 
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). 
  • Object to processing of your personal information where we are processing your personal information for direct marketing purposes. 
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you. 
  • Object in certain other situations to our continued processing of your personal information. 
  • Request the transfer of your personal information to another party. 
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. 

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the Hellenic Data Protection Authority.

In some circumstances you can claim compensation for damages caused by our breach of any data protection laws. 

If you would like to exercise any of those rights, please email, call or write to us at info@thevivestia.com 

In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.  

To withdraw your consent, please contact info@thevivestia.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. 

KEEPING YOUR PERSONAL INFORMATION SECURE 

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used, or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. 

DATA PROTECTION OFFICER 

We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO by emailing info@thevivestia.com. 

You have the right to make a complaint at any time to Hellenic Data Protection Authority. 

CHANGES TO THIS PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES 

We keep our privacy policy under regular review and reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice on this page.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 

HOW TO CONTACT US 

Please contact our Data Protection Officer on info@thevivestia.com if you have any questions about this privacy notice or the information we hold about you. 

If you would like to report any issues with our website please contact info@thevivestia.com 

For more information about the cookies we collect on this site please see our cookies page. 

CANCELLATION POLICY

  1. Change in booking on behalf of the customer/tenant:

In case the tenant wishes to make changes to the booking after the confirmation of the reservation (indicatively: change in booking dates, days of stay etc.), the Provider will contact the Landlord to investigate the availability of the Property and the real possibility of accommodating the suggested changes and notify the Provider at the earliest for the availability and for any additional cost which may arise from those changes.

  1. Cancellation on behalf of the Customer:

Eight (8) weeks prior to the date of arrival:

The 30% deposit is non-refundable,

Any additional amount paid shall be refunded.

After eight (8) weeks from the date of arrival:

No amount is refunded to the customer/tenant.

  1. Cancellation on behalf of the Owner: 

In the event that the Owner accommodate the tenants on the agreed dates, he is obliged to reimburse the full amount paid to him as rent under the respective short-term lease agreement, and he may be obliged, depending on the circumstances, to pay further compensation to the Provider (indicatively any amount that the Provider was forces to pay in order to rent other accommodation for the accommodation of the respective tenants)

  1. Cancellation for reasons of force majeure:

Where, for reasons of force majeure (indicative and not restrictive: closure of borders in Greece or in the country of origin of the customer/tenant, strike by airlines or ferry companies, no flights or departures, no travel within the country, natural disaster, etc.) it is not possible to carry out the lease the Owner is obliged to repay the full amount paid to him as rent under the specific short-term lease agreement.

GDPR TERMS

DATA PROTECTION POLICY AND STATEMENT 

 POLICY STATEMENT 

  1. VIVESTIA is fully committed to full compliance with the requirements of the General Data Protection Regulation. VIVESTIA will therefore follow procedures which aim to ensure that all employees, candidates, contractors, consultants, partners or other agents of VIVESTIA (collectively known as Data Users) who have access to any Personal Data held by or on behalf of VIVESTIA are fully aware of and abide by their duties under the General Data Protection Regulation.
  2. VIVESTIA respects the privacy rights of any person, who’s Personal Data we are entrusted with and VIVESTIA complies with laws and regulations protecting Personal Data. We regard the lawful and appropriate treatment of Personal Data as very important to our successful operations and essential to maintaining confidence between VIVESTIA and those with whom we carry out business. This Policy covers all Personal Data collected, processed, shared or used by VIVESTIA. 
  3. VIVESTIA needs to collect and use information about the people with whom it works in order to operate and carry out its functions. These may include members of the public, current, past and prospective employees, clients and customers and suppliers, and people who use the services that we provide. This Personal Data must be handled and dealt with properly however it is collected, recorded and used and whether it is on paper, in computer records or recorded by other means. 
  4. It is the responsibility of every VIVESTIA Manager to adhere to this Policy within his or her area of functional or business responsibility, to lead by example and to provide guidance to those Data Users reporting to him or her. All Data Users are responsible for adhering to the principles and rules set out in this Policy and are expected to recognise if they are collecting, processing, sharing or using Personal Data.  Data Users must be aware of the general privacy requirements and principles that govern Personal Data and know when to escalate issues to the Data Protection Officer. 

DATA PROTECTION PRINCIPLES – PRIVACY BY DESIGN AND DEFAULT 

  1. This Policy explains the relevant data privacy principles for the protection of Personal Data and how such principles are to be implemented
  2. The GDPR provides conditions for the processing of any Personal Data. It also makes a distinction between Personal Data and ‘special category‘  data.
  •  Personal Data is defined as any information relating to an identified or identifiable natural person  
  •  Special category data is defined as Personal Data consisting of information as to:

            – Racial or ethnic origin

            – Political opinion 

            – Religious/philosophical beliefs  

            – Trade union membership 

            – Physical or mental health or condition  

            – Sexual life  or sexual orientation 

            – Biometric data

 

  8. Any Data User processing Personal Data must comply with 6 principles of good practice. The principles require that Personal Data shall be:  

  • processed lawfully, fairly and in a transparent manner in relation to individuals
  • collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes  
  • adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed 
  • accurate; 
  • kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the Personal Data are processed 
  • processed in a manner that ensures appropriate security of the Personal Data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures, and acting in accordance with the rights of data subjects under the GDPR.  
  1. A fundamental principle of Data Privacy requires that VIVESTIA process Personal Data fairly and lawfully. When collecting and using Personal Data consider how you would like to be treated by a company who is collecting your Personal Data and apply relevant laws, regulations and this Policy.  
  1. All VIVESTIA Data Users must :  
  • Collect and use Personal Data only with a legal justification which may include the legitimate business interests of VIVESTIA.   For example some VIVESTIA Guidelines or local laws may require explicit consent of the person concerned prior to collecting Personal Data.  
  • Notify people about how their Personal Data will be used prior to collecting the information (“Privacy Notice”).  Note – this doesn’t mean you need to inform individuals personally, but you can refer people to a specific Privacy Notice that is relevant and applicable.
  • Collect only the Personal Data required for a specific business purpose.
  • Be aware of any contractual obligations with regard to the processing of Personal Data (including any specific methods of transfer or security requirements).
  • Use Personal Data only for the specific business purpose described in the Privacy Notice or Consent Form or in a way that the person would reasonably expect. “Consent” means any freely given, unambiguous, revocable and informed indication of the person’s agreement to the processing of his/her Personal Data.  A Privacy Notice means an oral or written statement that individuals are given when Personal Data about them is being collected. The Privacy Notice describes who is collecting Personal Data, why Personal Data is being collected, how it will be used shares, stored and any other relevant information of which the person should be aware.
  • Use Personal Data in ways that do not have an adverse effect on the person concerned unless such use is justified by law.
  • Anonymise Personal Data where possible and appropriate in a way that ensures the necessary safeguarding of Personal Data and Special Category Personal Data.
  1. Responsible management of Personal Data is required to protect privacy rights and comply with Data Privacy laws.
  1. Where we collect, use and/or maintain Personal Data VIVESTIA must take the appropriate steps to :  
  • Keep Personal Data accurate and up to date throughout the Information Lifecycle (from collection to destruction) and for only as long as necessary for the purpose or as required by law. 
  • Safeguard Personal Data so that is not shared with others who do not have a valid business reason to access the information. 
  • Comply with VIVESTIA Information Security Policies and procedures when processing Personal Data.
  • Prevent the misuse of Personal Data for a purpose that is not compatible with the original purpose for which it was collected.
  • Ensure Traceability of Personal Data throughout its lifecycle. “Traceability” follows the lifecycle of Information to track all access and changes to Personal Data and locations of the Personal Data. It helps VIVESTIA demonstrate transparency, compliance and adherence to regulations.
  • Report any Data Privacy breach in accordance with the terms of the Data Breach Policy. Data Privacy Breach means any unauthorised disclosure, acquisition, access, destruction or alteration of, or any similar action involving Personal Data, or any other incident where the confidentiality, integrity or availability of Personal Data may have been compromised. 
  1. VIVESTIA has designated Regional and Sub Regional Data Protection Officers who are accountable on advising on regional/local data privacy matters and for implementing regional/local Data Privacy controls.
  1. When in doubt whether Personal Data may be used for a purpose different from the purpose for which it has been collected, or in case of any other question related to the management of Personal Data, please review any local specific controls or contract your regional/local Data Protection Officer.

LAWFUL PROCESSING OF DATA 

  1. Under the GDPR (and under the current Data Protection rules), there needs to be a lawful basis for processing Personal Data.  Data may not be processed unless there is at least one lawful basis to do so:
  1. The key “lawful basis” grounds for processing data that will apply to VIVESTIA are that:
  • Processing is necessary for the performance of a contract to which the data subject is party (such as an employment contract) or to take steps at the request of the data subject prior to entering into a contract – this will often be the case where this is HR data.
  • Processing is necessary for us to comply with our legal obligations.
  • Processing is necessary for the purposes of VIVESTIA‘ legitimate business interests. 
  • Consent has been given to us where we are Data Controller – by the person whose Personal Data is processed.  Where we are relying on consent as the lawful basis for processing, that consent must be explicit in respect of the data collected and the purposes data is used for and a record kept of such consent.

DATA TRANSFERS 

  1. Personal Data may necessarily be shared with other VIVESTIA affiliates, government agencies and third parties for legitimate business reasons or as otherwise allowed or required by law. Data Users who share Personal Data with third parties must obtain assurance that the third party has the ability and intention to protect Personal Data, consistent with the standards and principles contained in this Policy. This may be done through third party due diligence, risk assessment and/or a contract.   If risks are identified then appropriate requirements (including technical safeguards and organisational measures) must be set out to ensure adequate protection of Personal Data.  A processing agreement will usually be required whenever a third is provided access to Personal Data in order to process such Personal Data on behalf of VIVESTIA.  If such agreement is not in place this should be reviewed with the Data Protection Officer for the business.   In addition similar arrangements are required where VIVESTIA businesses process data to or on behalf of each other.    
  1. Questions regarding requirements for the disclosure of Personal Data to Third Parties should be addressed to the Data Protection Officer.  
  1. In many instances, the use of Third Parties will also involve the transfer of Personal Data across country borders. Also many business processes require the transfer of data within VIVESTIA Group of Companies.  
  1. When you transfer Personal Data across borders to Third Parties we need to:
  • Determine that we have a legitimate justification for the Transfer of Personal Data( e.g. valid business reason) 
  • Follow the instructions or any local legal requirements (e.g notice to the individual, notification to Data Protection Authority, use of contractual safeguards such as Model Contractual Clauses like the EU Model Clauses). 
  • The transfer of Personal Data from VIVESTIA Companies operating as Data Controllers within the EEA to other VIVESTIA Companies established outside the EEA are permitted only through the contractual safeguards of Model Contractual Clauses. “Third Party” is any person including a legal entity with whom VIVESTIA interacts and that is not a VIVESTIA Company or Associate.  

INDIVIDUAL RIGHTS REGARDING PERSONAL DATA 

  1. We have in place arrangements for Data Subjects to exercise their individual rights with regard to Personal Data.  These include Data Subject Access Requests, and other rights with regard to the Personal Data.  In the event of a request made by a Data Subject then this should be actioned in accordance with the Data Subject Access process.  In respect of other requests made – such as the right to portability or any requests to be forgotten – these should be referred to the relevant Data Protection Officer.
  1. In the event of Data Breaches you must follow the Data Breach Management Policy without delay. 

RAISING CONCERNS 

  1. In respect of any concerns with regard to the appropriate management of Personal Data, any Associate, who learns of a potential violation of applicable laws and/or this Policy should notify the relevant Data Protection Officer immediately.  

COOKIES POLICY

This policy covers our use of the information collected by VIVESTIA website during your visit. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 

 

WHAT IS A “COOKIE”? 

 A “cookie” is a text file containing small amounts of information that a server downloads to your personal computer (PC) or mobile when you visit a website. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at:  

All About Cookies: www.allaboutcookies.org and Your Online Courses: www.youronlinechoices.com 

 

There are different types of cookies that are used to do different things, such as letting you navigate between different pages on a website efficiently, remembering preferences you have given a website, and improving your overall experience. Others are used to provide you with advertising which is more tailored to your interests, or to measure the number of site visits and the most popular pages users visit. 

 

SESSION BASED COOKIES V. PERSISTENT COOKIES 

 

Some cookies are allocated to your PC only for the duration of your visit to a website, and these are called session based cookies. These automatically expire when you close down your browser. Another type of cookie would remain on your PC for a period of time. These are known as “persistent” cookies.  

 

TYPES OF COOKIES WE USE 

 
Strictly Necessary cookies 
 

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. These cookies are necessary for our website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block these cookies, but some parts of the site may not work properly then. These cookies do not store any personally identifiable information. 

For example, these cookies will: 

 

  • remember information you’ve entered on forms when you navigate to different pages in a single session, 
  • identify you as logged in to the Website 

These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet. These cookies are not used to gather the information that could be used to advertise products or services to you or remember your preferences or username beyond your current visit.  

Strictly necessary” cookies provided by VIVESTIA: 

 Here is a list of the cookies we have defined as ‘strictly necessary’. 

Cookie (Life span) Description 
cookie_consent_user_accepted (365 days) Used when visitors click OK for use of cookies 
cookie_consent_level (365 days) Stores the settings/which cookies a visitor has accepted 

 

 Analytics cookies  

 

‘Performance’ cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors and are used to provide services or to remember settings and choices you make to improve your experience during your visit. We use these only to improve our site or measure response rates. All information collected by these cookies is anonymous and does not in any way impact on your privacy. We need to use them to maintain our site’s effectiveness and ease of use and to improve how our website works, understand what interests our users or measure how effective certain features of our Website are. 

For example, these cookies: 

  • Show you when you are logged into the website 
  • Will remember your log-in details 
  • Will remember the settings you’ve applied such as preferences (for example, choice of language or region) 
  • Will remember whether we’ve already asked you if you want to fill in a survey 
  • Measure traffic received from various websites 
  •  to provide statistics on how our Website is used. 

We do not pass this information to anyone. We also use performance cookies to help us improve the website by measuring any errors that occur or test different designs of our website. 

In some cases, some of these cookies are managed for us by third parties. Where cookies are managed by third parties, any data may be used by such third parties but all data is collected in anonymised form and is used in aggregate.  

 

 

Analytics cookies provided by this site:  

You can choose to disable Google Analytics by following the instructions https://tools.google.com/dlpage/gaoptout?hl=en&safe=strict 

 

Cookie (Life span)                                        Description 

_ga (2 years)                                                  Used to distinguish visitors 

_gat (1 minute)                                             Used to throttle request rate 

_gid (24 hours)                                              Used to distinguish visitors.  

 

 

Targeting and Advertising cookies 

These cookies are used to deliver adverts more relevant to you and your interests by remembering that you have looked at our site. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.  

Facebook pixel (first and third part cookies, c_user‘ and ‘xs‘ cookies,), ADWORDS

Cookies via Embedded Content 

On some pages on our website, we use embedded content (external partner websites shown via iframe as well as embedded videos). Embedded content from other websites works exactly the same as if you would visit the other website. These websites may set their own cookies which we have no control over. 

On our website, we use embedded videos from YouTube to be able to provide better quality and higher display performance on our videos so that visitors will have a better experience, as well as from Matterport for a better tour experience.

 

Domain 

Cookie (Life span) 

Description 

 

 

Matterport.com 

 
 

 

ajs_group_id (always null, if you are not logged in) 

ajs_user_id (always null, if you are not logged in) 

ajs_anonymous_id (a random id assigned if you are not logged in) 

 

1 and 2 are performance cookies as well as 3 which mainly counts unique visitors. 

They do not store personal data of any kind 

google.com 

1P_JAR (2 months) 

These cookies are set via embedded YouTube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback. No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video. 

google.com 

APISID (20 months) 

Same as above 

youtube.com 

CONSENT (20 years 1 month) 

Same as above 

youtube.com 

GPS (1 hour) 

Same as above 

google.com 

HSID (2 years) 

Same as above 

google.com 

NID (6 months) 

Same as above 

google.com 

OGPC (1 month) 

Same as above 

google.com 

OTZ (1 month) 

Same as above 

youtube.com 

PREF (8 months) 

Same as above 

google.com 

SAPISID (2 years) 

Same as above 

google.com 

SID (2 years) 

Same as above 

google.com 

SIDCC (3 months) 

Same as above 

google.com 

SSID (2 years) 

Same as above 

youtube.com 

VISITOR_INFO1_LIVE (8 months) 

Same as above 

youtube.com 

YSC (session) 

Same as above 

google.com 

_ga (2 years) 

YouTube uses Google Analytics cookies to collect information (anonymously) about how visitors use the site and generate reports to improve their website. 

When you enter our site for the first time, you will see a notice requesting your consent to use cookies. You can manage your consent in our cookie consent tool. 

Facebook cookies 

These cookies collect information in an anonymous format 

Cookie (Life span) Description 
_fbp is used to distinguish and keep track of your unique users 
_fbc is only set when a user arrives at your website from an Ad and the destination URL includes the click identifier “fbclid 

Browser Settings 

Cookies can also be removed from your PC using browser settings but there will still be some deterioration in the service you receive (for example you may not be able to access a page you earlier personalized). 

Your browser lets you choose whether to accept, not to accept, or to be warned before accepting cookies. These can be found in the advanced preferences.  

If you delete all your cookies you will have to update your preferences with us again.  

If you use a different device, computer profile, or browser you will have to tell us your preferences again. 

This policy applies to https:/www.thevivestia.com  

 

We cannot be responsible for the policies and practices of other web sites even if: 

You accessed the third-party web site using links from our web site; or 

You linked to our web site from a third party web site 

We recommend that you check the policy of each site you visit and contact the owner or operator of such website if you have any concerns or questions. 

For more information about our policy, please contact: info@thevivestia.com 

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Explore the ancient greek world and discover the endless greek culture. Vivestia offers tailor-made and unique art & historical private tours for you to experience more than sightseeing. Acropolis in Athens, Windmills of Mykonos, Knosos in Crete and many more tours to accompany your holidays in Greece.

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