Welcome to the website of VIVESTIA, (hereinafter “VIVESTIA”, “we” or “us”). The following terms and conditions, alongside with any other documents, Annexes, forms expressly incorporate by reference (hereinafter collectively, these “Terms of Use”), govern your access to and use of our website at www.thevivestia.com.
Please read the Terms of Use carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms of Use. If you do not want to agree to these Terms of Use or the Privacy Policy, you are prohibited from accessing or using the Website.
VIVESTIA reserves the right to amend and/or update in our sole discretion these Terms of Use whenever see fit, without any prior notice. The aforementioned alterations are in effect immediately after posting, governing the use of the site thereon. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes.
VIVESTIA reserves the right to amend and/or update and/withdraw this Website and its content at any given time, without any prior notice, waiving any and all liability that may arise from such actions. Furthermore, we may restrict access to some parts or entire of the Website, or to all or some users.
You are solely responsible for having access to the Website (e.g., use of your browser and computer) and to ensure that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them
Whilst VIVESTIA has used reasonable care and skill in compiling the content of the site, it makes no warranty (express or implied) as to the accuracy or completeness of any information on the site or published by third parties referred to by a link from the site.
By accessing this site, you agree that, to the extent permitted by law, VIVESTIA, shall in no event be liable for any damages whatsoever (including special, indirect or consequential damages), whether in an action of contract or tort, arising out of or in connection with (a) the information on the site or published by third parties referred to by a link from the site, and (b) the performance or non-performance of the site itself.
The provision of services and goods by VIVESTIA is subject to VIVESTIA’s standard conditions of contract for such services and goods, copies of which can be supplied upon request.
This site is protected by copyright, and all VIVESTIA’s intellectual property (including without limitation trademarks, patents and design rights, photographs and images) and brands included in the material belong to VIVESTIA. You may only store on your personal computer or print copies of the material available on these pages for your own personal and non-commercial use and you must not adapt, modify or re-use the text or graphics from the site without the prior written consent of VIVESTIA.
You may use the Website only for lawful purposes and in accordance with these Terms of Use.
You agree not to use the Website including without limitation:
If you use the Website for any of the aforementioned ways you remain liable for any and all losses and damages before VIVESTIA or any third party suffered such a loss and damage and VIVESTIA waives any liability that may arise. You hereby agree to defend, indemnify and hold harmless VIVESTIA, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to any use of the Website’s content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website.
VIVESTIA reserves any and all rights to Terminate or suspend your access to all or part of the Website for any reason and to take legal action, including without limitation to any illegal or unauthorized use of the Website.
We cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code, you remaining solely responsible for implement sufficient measures and procedures to satisfy your particular requirements for anti-virus protection.
VIVESTIA (its licensors, service providers, employees, agents, etc) is not liable for any loss or damage you may suffer for the aforementioned reasons and in general for the use or inability to use this Website, any linked websites, any content, service, or item provided in this Website or any linked websites. Your use of the Website or any linked Websites, content, services, and items obtained through the Website is at your own risk and VIVESTIA does not warrantee the accuracy and availability of the services or items obtained by this Website nor that the site is free of viruses or other harmful components nor that the Website or the services will your and expectations and VIVESTIA waives any and all liabilities arise therein.
VIVESTIA hereby disclaims any and all warranties expressed or implied. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
All matters relating to the Website and these Terms of Use and any dispute or claim arising therefrom or related thereto shall be governed by and construed in accordance with the laws of Greece and the Courts of Athens have sole jurisdiction for any matter arisen thereof.
Additional terms and conditions may also apply to specific portions, services, or features of the Website. All such additional terms and conditions are hereby incorporated by this reference into these Terms of Use.
All above-mentioned terms are considered substantial.
This website is operated by VIVESTIA. All other feedback, comments, requests for technical support, and other communications relating to the Website should be directed to: info@thevivestia.com
VIVESTIA is committed to protecting the privacy and security of your personal information.
This privacy notice describes how we collect and use personal information about you in accordance with the General Data Protection Regulation (GDPR).
It contains important information on how and why we collect, store, use, and share personal information, your rights in relation to your personal information, and how to contact us and supervisory authorities in the event you have a complaint.
VIVESTIA collects, uses, and is responsible for certain personal information about you. When we do so we are regulated under the GDPR which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
WHAT INFORMATION DO WE COLLECT
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
On our websites, we collect and use personal information (including personal contact information, information from your device or website usage information) in order to:
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
We use different methods to collect data from and about you including through:
Direct interactions: You may give us some information about you by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes the personal data you provide when you:
Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookies policy for further details.
Third parties or publicly available sources: We will receive personal data about you from various third parties such as analytics providers or analytics networks.
Please note that If you choose to subscribe to our newsletter or to contact VIVESTIA through the “Enquire Now” Form or by sending us an email your email address, your display or stated name, the date and time of receipt of the message and your IP address is automatically stored in our central PC.
In case you choose to subscribe to our Newsletter the above-mentioned information is send to a third-party provider of such services (MailChimp). You can always unsubscribe from our Newsletter by clicking the relevant option at the end of any such email. The Newsletters contain tracking pixels, which allow us to see if the email was successfully delivered to you.
INFORMATION COLLECTED FROM OTHER SOURCES
We also collect cookies on our site for performance related tasks. You can read about the cookies we collect here.
We collect information to analyze the performance of our websites and how different parts of our website are used. We use Google Analytics and Facebook Pixels to do this.
Google Analytics stores information about how users get to our sites and from which device types, how content is being used whilst on the site, and how long users spend on our site.
Google Analytics also provides information on the interests and demographics of our visitors.
The information is collected using a tag placed on our websites and does not relate to any personally identifiable information being collected.
VIVESTIA does not control these third-party websites and is not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
You can read Googles Data Processing Amendment online here:
https://support.google.com/tagmanager/answer/7207086?hl=en
You can read Googles Data retention policy here:
https://policies.google.com/privacy?hl=en-US#infocollect
You can read Facebook pixel Privacy Policy here:
https://developers.facebook.com/docs/facebook-pixel/implementation/gdpr/
HOW CAN I OPT-OUT OF THIS DATA COLLECTION
If you want to opt-out of the Google Analytics collection you can install a browser add-on.
If you wish to opt-out of data collection for demographic and interest data you can do this using Google Ad Settings here.
You can manage your consent via our consent management solution or your browser.
If you are using Chrome Browser you can opt-out by clicking and following the instructions of the following link: https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl=en
If you are using Mozilla Firefox as your Browser you can opt-out by clicking and following the instructions of the following link: https://addons.mozilla.org/el/firefox/addon/google-analytics-opt-out/
HOW WE USE YOUR PERSONAL INFORMATION
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We will not share your personal information with any other third party and we will only provide your personal information which we consider is necessary for the performance of that reason.
WHETHER WE NEED YOUR CONSENT
We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent.
We will inform you and ask your consent to use cookies on our website.
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
We will hold personal data for the period we are required to retain this information by applicable law. In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
VIVESTIA has agreed to retain the information collected in Google Analytics indefinitely in order to allow us to analyze trends in our website usage over time. This is not personally identifiable information.
TRANSFER OF YOUR INFORMATION OUT OF THE EEA
We may transfer your personal information to other businesses that are located outside the European Economic Area (EEA) in order to respond to any queries submitted to us via our website or social channels.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
YOUR RIGHTS
Under the GDPR you have a number of important rights free of charge. Under certain circumstances, you have the right to:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the Hellenic Data Protection Authority.
In some circumstances you can claim compensation for damages caused by our breach of any data protection laws.
If you would like to exercise any of those rights, please email, call or write to us at info@thevivestia.com
In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.
To withdraw your consent, please contact info@thevivestia.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used, or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
DATA PROTECTION OFFICER
We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO by emailing info@thevivestia.com.
You have the right to make a complaint at any time to Hellenic Data Protection Authority.
CHANGES TO THIS PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
We keep our privacy policy under regular review and reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice on this page.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
HOW TO CONTACT US
Please contact our Data Protection Officer on info@thevivestia.com if you have any questions about this privacy notice or the information we hold about you.
If you would like to report any issues with our website please contact info@thevivestia.com
For more information about the cookies we collect on this site please see our cookies page.
In case the tenant wishes to make changes to the booking after the confirmation of the reservation (indicatively: change in booking dates, days of stay etc.), the Provider will contact the Landlord to investigate the availability of the Property and the real possibility of accommodating the suggested changes and notify the Provider at the earliest for the availability and for any additional cost which may arise from those changes.
Four (4) weeks prior to the date of arrival: |
The 30% deposit is non-refundable, Any additional amount paid shall be refunded. |
After four (4) weeks from the date of arrival: |
No amount is refunded to the customer/tenant. |
In the event that the Owner accommodates the tenants on the agreed dates, he is obliged to reimburse the full amount paid to him as rent under the respective short-term lease agreement, and he may be obliged, depending on the circumstances, to pay further compensation to the Provider (indicatively any amount that the Provider was forced to pay in order to rent other accommodation for the accommodation of the respective tenants)
Where, for reasons of force majeure (indicative and not restrictive: closure of borders in Greece or in the country of origin of the customer/tenant, strike by airlines or ferry companies, no flights or departures, no travel within the country, natural disaster, etc.) it is not possible to carry out the lease the Owner is obliged to repay the full amount paid to him as rent under the specific short-term lease agreement.
DATA PROTECTION POLICY AND STATEMENT
POLICY STATEMENT
DATA PROTECTION PRINCIPLES – PRIVACY BY DESIGN AND DEFAULT
– Racial or ethnic origin
– Political opinion
– Religious/philosophical beliefs
– Trade union membership
– Physical or mental health or condition
– Sexual life or sexual orientation
– Biometric data
8. Any Data User processing Personal Data must comply with 6 principles of good practice. The principles require that Personal Data shall be:
LAWFUL PROCESSING OF DATA
DATA TRANSFERS
INDIVIDUAL RIGHTS REGARDING PERSONAL DATA
RAISING CONCERNS
This policy covers our use of the information collected by VIVESTIA website during your visit. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
WHAT IS A “COOKIE”?
A “cookie” is a text file containing small amounts of information that a server downloads to your personal computer (PC) or mobile when you visit a website. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at:
All About Cookies: www.allaboutcookies.org and Your Online Courses: www.youronlinechoices.com
There are different types of cookies that are used to do different things, such as letting you navigate between different pages on a website efficiently, remembering preferences you have given a website, and improving your overall experience. Others are used to provide you with advertising which is more tailored to your interests, or to measure the number of site visits and the most popular pages users visit.
SESSION BASED COOKIES V. PERSISTENT COOKIES
Some cookies are allocated to your PC only for the duration of your visit to a website, and these are called session based cookies. These automatically expire when you close down your browser. Another type of cookie would remain on your PC for a period of time. These are known as “persistent” cookies.
Strictly Necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. These cookies are necessary for our website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block these cookies, but some parts of the site may not work properly then. These cookies do not store any personally identifiable information.
For example, these cookies will:
These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet. These cookies are not used to gather the information that could be used to advertise products or services to you or remember your preferences or username beyond your current visit.
Strictly necessary” cookies provided by VIVESTIA:
Here is a list of the cookies we have defined as ‘strictly necessary’.
Cookie (Life span) | Description |
cookie_consent_user_accepted (365 days) | Used when visitors click OK for use of cookies |
cookie_consent_level (365 days) | Stores the settings/which cookies a visitor has accepted |
Analytics cookies
‘Performance’ cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors and are used to provide services or to remember settings and choices you make to improve your experience during your visit. We use these only to improve our site or measure response rates. All information collected by these cookies is anonymous and does not in any way impact on your privacy. We need to use them to maintain our site’s effectiveness and ease of use and to improve how our website works, understand what interests our users or measure how effective certain features of our Website are.
For example, these cookies:
We do not pass this information to anyone. We also use performance cookies to help us improve the website by measuring any errors that occur or test different designs of our website.
In some cases, some of these cookies are managed for us by third parties. Where cookies are managed by third parties, any data may be used by such third parties but all data is collected in anonymised form and is used in aggregate.
Analytics cookies provided by this site:
You can choose to disable Google Analytics by following the instructions https://tools.google.com/dlpage/gaoptout?hl=en&safe=strict
Cookie (Life span) Description
_ga (2 years) Used to distinguish visitors
_gat (1 minute) Used to throttle request rate
_gid (24 hours) Used to distinguish visitors.
Targeting and Advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests by remembering that you have looked at our site. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
Facebook pixel (first and third part cookies, c_user‘ and ‘xs‘ cookies,), ADWORDS
Cookies via Embedded Content
On some pages on our website, we use embedded content (external partner websites shown via iframe as well as embedded videos). Embedded content from other websites works exactly the same as if you would visit the other website. These websites may set their own cookies which we have no control over.
On our website, we use embedded videos from YouTube to be able to provide better quality and higher display performance on our videos so that visitors will have a better experience, as well as from Matterport for a better tour experience.
Domain |
Cookie (Life span) |
Description |
Matterport.com
|
ajs_group_id (always null, if you are not logged in) ajs_user_id (always null, if you are not logged in) ajs_anonymous_id (a random id assigned if you are not logged in)
|
1 and 2 are performance cookies as well as 3 which mainly counts unique visitors. They do not store personal data of any kind |
google.com |
1P_JAR (2 months) |
These cookies are set via embedded YouTube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback. No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video. |
google.com |
APISID (20 months) |
Same as above |
youtube.com |
CONSENT (20 years 1 month) |
Same as above |
youtube.com |
GPS (1 hour) |
Same as above |
google.com |
HSID (2 years) |
Same as above |
google.com |
NID (6 months) |
Same as above |
google.com |
OGPC (1 month) |
Same as above |
google.com |
OTZ (1 month) |
Same as above |
youtube.com |
PREF (8 months) |
Same as above |
google.com |
SAPISID (2 years) |
Same as above |
google.com |
SID (2 years) |
Same as above |
google.com |
SIDCC (3 months) |
Same as above |
google.com |
SSID (2 years) |
Same as above |
youtube.com |
VISITOR_INFO1_LIVE (8 months) |
Same as above |
youtube.com |
YSC (session) |
Same as above |
google.com |
_ga (2 years) |
YouTube uses Google Analytics cookies to collect information (anonymously) about how visitors use the site and generate reports to improve their website. |
When you enter our site for the first time, you will see a notice requesting your consent to use cookies. You can manage your consent in our cookie consent tool.
Facebook cookies
These cookies collect information in an anonymous format
Cookie (Life span) | Description |
_fbp | is used to distinguish and keep track of your unique users |
_fbc | is only set when a user arrives at your website from an Ad and the destination URL includes the click identifier “fbclid“ |
Browser Settings
Cookies can also be removed from your PC using browser settings but there will still be some deterioration in the service you receive (for example you may not be able to access a page you earlier personalized).
Your browser lets you choose whether to accept, not to accept, or to be warned before accepting cookies. These can be found in the advanced preferences.
If you delete all your cookies you will have to update your preferences with us again.
If you use a different device, computer profile, or browser you will have to tell us your preferences again.
This policy applies to https:/www.thevivestia.com
We cannot be responsible for the policies and practices of other web sites even if:
You accessed the third-party web site using links from our web site; or
You linked to our web site from a third party web site
We recommend that you check the policy of each site you visit and contact the owner or operator of such website if you have any concerns or questions.
For more information about our policy, please contact: info@thevivestia.com